Delivery & returns
Shipping & Returns
We ship across the United States and Canada using UPS or LTL freight, depending on the product and delivery requirements.
Orders may be dispatched from our designated fulfilment locations based on product availability and the customer’s destination. Processing times, delivery estimates, and shipping charges vary by order. Tracking information will be provided once the order is picked up by the shipping company. Delays may occur due to carrier operations, weather, or other unforeseen circumstances. Certain delivery restrictions may apply.
Shipping policy
How your appliance reaches you
We ship ground and freight service to all mainland US states and Canadian provinces. Heavy countertop equipment travels on freight where needed, and each order is tracked from dispatch to delivery.
Every appliance is protected with transit packaging designed specifically for heavy countertop kitchen equipment, including internal bracing and corner protection before it leaves our warehouse.
Return & refund policy
A straightforward thirty-day return window
Inspection
Unused appliances in their original factory cartons are eligible for return within thirty days of delivery. Items are inspected on arrival for completeness and condition.
Authorization
Contact our support team to request a return authorization before shipping. Approved returns receive instructions for packing and sending the appliance back.
Refund timing
Refunds are processed to the original payment method after the returned appliance is received and inspected. Processing schedules are confirmed by email.